Frequently Asked Questions
By Creator Care
By Creator Care
Quick answers to the most frequently asked questions about HeyTunes, including features, account information, song creation, and more.
I’m not musical at all. Can I still do this?
That’s exactly who this is for. You answer a few simple questions about the person — their name, a memory or two, what you love about them — and pick a style. You never write a lyric or hum a note. If you can describe them to a friend, you can make their song.
Will it really sound personal, or like a template?
Every song is composed from scratch around your answers: their name in the chorus, your real memories in the verses, and the feeling you choose. The more specific you are (“the blue Ford with the broken radio”), the more unmistakably theirs it becomes.
Who actually makes the song?
Your song is composed and produced in our AI music studio, shaped line by line by what you tell us — your names, your memories, your words. Every song is original and made for one person only. And you hear it before you pay anything.
Can I hear it before I pay?
Yes. You’ll get a free 45-second preview of your actual song — not a sample, yours. No card required. If it doesn’t give you a little lump in your throat, you simply walk away.
What if I don’t love it?
Then you don’t pay — the preview is free. And if you keep the full song and something isn’t quite right (a pronunciation, a lyric, a memory you want added), every package includes two free revisions.
Will it sound cheesy?
It sounds like your story, because it is. Generic songs come from generic details — so we ask for the specific ones: the nickname, the road trip, the thing they always say. That’s what makes it land.
How long is my free preview kept?
24 hours. For your privacy, previews that aren’t kept are permanently deleted after that — and because every song is composed from scratch, no two versions ever come out exactly the same.
How long does it take?
Your preview is usually ready a few minutes after you finish the questions. Keep the page open and you can listen the moment it’s done. You’ll also get a private link so you can come back to it later.
How do I give it to them?
However feels right: play it at dinner, at the party, or on a video call, or send them the MP3 once the full song is yours. Our favorite way: press play, say nothing, and watch their face.
Is checkout secure?
Yes. Payments are handled by an industry-standard, PCI-compliant payment provider. We never see or store your card number.
Is this a subscription?
No. Never. Every song is a single one-time purchase, and any extras are optional and never pre-checked. You’ll see your exact total before you pay.